Technical maintenance

As part of the solutions and services provided, Barrdega has repair centers in each of its headquarters, with electronic laboratories adapted to the standards required by the engineering areas of the manufacturers, in Panama, with trained personnel, and certified directly by each of the suppliers of the technologies it markets, thus ensuring the provision of a professional service in order to preserve the useful life of its equipment.

What does it consist of?:

Barrdega, being a repair center for various brands, offers its clients technical service to ensure the 100% operation of their equipment, during the extended warranty and after it.

Geographic coverage:

As a commitment to full support for the solutions provided, Barrdega has repair centers in Panama City.

Benefits:

As part of the commitment to provide comprehensive solutions to its Barrdega customers, the Technical maintenance service guarantees:

• Original replacement parts:
  To ensure the useful cycle of the equipment, it is of great importance to maintain its technical and functional integrity, which is why Barrdega guarantees the supply of original spare parts and new 100% in each of its repairs.

• Technical personnel trained and certified directly by suppliers:
  By having the endorsement of being an authorized technical service from Zebra, Motion, Datalogic and Mettler Toledo; Barrdega has technical personnel trained and certified by each of its suppliers, thus guaranteeing professional service and repairs with the guarantee of having been carried out with the standards established by the manufacturer itself.

Services:

In order to guarantee and offer its clients a complete solution to the solutions offered, the following portfolio of technical maintenance services is offered:

• Attention and processing of guarantees:
  During the first year of the equipment, it has the guarantee offered by the supplier against factory defects; As it is an authorized repair center for its suppliers, Barrdega offers its clients the attention and processing of guarantees directly without the need to be escalated to a third party.

• Maintenance contracts:
  Once the equipment warranty period has ended, Barrdega offers its clients the option of flexible and customizable maintenance contracts to the needs and requirements of their operation; thus providing the confidence of having a support team specialized in the maintenance of the contracted technology, allowing its clients to free up resources assigned to their administration, at the same time the peace of mind of having their equipment covered in the event of any failure that occurs due to its normal use. or operation, ensuring that any repair they require will be attended to, under service levels and quality standards established by the manufacturers.

• Extended warranties:
  As an authorized repair center for its suppliers, Barrdega has direct support to provide the extended warranty service, which consists of extending the warranty period by two, three or up to four additional years to the sales warranty, thereby The client manages and maintains control of the budget of its technology from the beginning of the implementation of the solution, then achieving total coverage in the event of possible failures of its equipment during the warranty years in its normal operation.

• Repairs by request or demand:
  Barrdega's technical support services offer its clients the alternative of repairing their equipment once it has left the warranty or contract period, guaranteeing the handling of new and original 100% spare parts imported directly from the factory, directly trained and certified personnel. by the suppliers, electronic laboratories accredited by the suppliers' support and engineering area, thus guaranteeing the procedures established by them for the repair of the equipment and its extension of useful life.

• Preventive maintenance:
  Barrdega offers preventive maintenance services in order to prevent possible failures or malfunctions of the equipment, thus avoiding unscheduled or uncontrolled interruptions thereof, at the same time preserving the useful life of the equipment, generating reliability, as it is known its condition and operating conditions.

• Corrective maintenance:
  Barrdega has direct support from suppliers, who supply new and original 100% parts in order to provide timely technical service to the equipment, whenever they present failures in their operation, also counting on the supply of labor. qualified, trained and accredited work directly by the engineering areas of the manufacturers, thus guaranteeing a professional service aimed at the satisfaction of its clients.